If you change your mind about your purchase, you are responsible for arranging and paying for the return shipment.

Please purchase a return label from a shipping provider and drop off the parcel at a nearby parcel shop.

The parcel must be sent to our business address:

Netlingeri.com
Sletten 59A
7500 Holstebro
Denmark

Please remember to obtain a receipt when dropping off the parcel, preferably with a tracking number. Without proof of shipment, neither we nor the shipping carrier can accept responsibility if the parcel is lost before it reaches our warehouse.

As a customer, you have a 365-day right of withdrawal. If you change your mind about your purchase, you are responsible for arranging and paying for the return shipment.

We usually receive return parcels within a few business days. You can track your parcel if you received a tracking link when you dropped it off at the parcel shop.

We process your return package within 14 days of receiving it at our warehouse – often within the first 7 days.

You’ll receive an email once your return has been processed and the refund has been issued. The refunded amount will usually appear in your account within a few business days after the refund has been completed.

Unfortunately, we do not offer direct exchanges.
If you’d like a different item, please return the original one. Once that’s done, you can place a new order on our website for the item you want instead.

Your return will be processed as a standard return and refunded within 14 days of its arrival at our warehouse.

Yes, absolutely. Please include a note in the parcel with both order numbers and the item numbers of the products you wish to return.

This way, the items can be sent as a single return shipment, so you only need to pay the return shipping cost once.

We typically deliver within 1–7 business days. Please note that delivery times may be affected by sold-out items or delays from our suppliers.

Once your order has been shipped, you’ll receive an email with a tracking link so you can follow the delivery of your package.

If you haven’t received your package, there could be several possible reasons. In most cases, the parcel is still on its way and will arrive within a few business days. However, there are other potential explanations:

Delay with the shipping carrier
Your package may have been delayed during transit. You can track your shipment via the tracking link provided in the email we sent when your order was dispatched. In most cases, the package is simply delayed and will arrive soon.

The order hasn’t been shipped yet
This may be because one or more items in your order are out of stock, or due to a delay at our warehouse or with one of our suppliers. If that’s the case, you’ll receive an email update from us as soon as we have more information.

Delivery to a pickup point instead of home delivery
If the courier was unable to reach you at home on the delivery day, your parcel may have been delivered to a nearby pickup point. In that case, you should have received an email or SMS from the shipping carrier with details on where to collect your package.

For orders containing items from our external warehouse, marked with a 3-14-day delivery time, Netlingeri reserves the right to ship the entire order together once all items are in stock.

You're welcome to contact our customer service if you'd like to split the delivery, provided that some of the items in your order are already in stock.

The delivery cost may vary depending on your location and the shipping method you choose.
You’ll see the exact delivery price at checkout when selecting your shipping option.

If your order is delayed, you’ll receive an email with an estimated delivery time. In most cases, there are no further delays, but in special cases, it can happen – and if so, you’ll receive an updated email from us.

You're always welcome to contact us if you’d like an update on your order.

If you’ve received the wrong item, please do not use it. Make sure all tags remain intact and keep the packaging.

To help us process your case as quickly as possible, we’ll need photos of the item as well as the label with the barcode. This helps us identify the item and assess the case accurately. If we confirm that the item was delivered in error, it must be returned to us. Once we’ve received it at our warehouse, we’ll send you the correct item – at no extra cost to you.

If an item is missing from your delivery, please send us photos of the received contents along with pictures of the outer packaging from multiple angles. This helps us determine whether the item may have fallen out during transit, so we can follow up with the shipping carrier.

We’ll process your case as quickly as possible – typically within 1–7 business days.
If the item is in stock, we’ll send you a replacement. If it’s out of stock, we’ll of course refund you the full value of the missing item.

We use DHL & UPS as our shipping carrier.
You can choose either home delivery or delivery to a pickup point – whichever option suits you best.

If you don’t collect your parcel from the pickup point within the specified time frame, it will automatically be returned to us as an unclaimed package.

Unless otherwise agreed with you, the parcel will be treated as a standard return. This means we’ll refund the order amount minus a €9 return shipping fee, once the return has been processed. This will happen within 14 days of us receiving the package.

If you’d like the parcel to be re-shipped after it has been returned from the pickup point, please contact us as soon as possible. We’ll note on your order that you wish to have it sent out again.

If your tracking information hasn’t been updated for a while, we recommend that you contact us with your order number and a brief description of the situation. We will then open an investigation with the shipping carrier.

Once the investigation has been initiated, we await the carrier’s handling of the case. We will monitor the situation and contact you as soon as there are any updates – and no later than within 10 business days.

After that, we will of course find a solution together.

If an item is damaged, you should stop using it immediately.
You can submit your claim via our claims form, where you’ll also find an overview of what we need from you. Alternatively, you’re welcome to contact us by email.

If you wish to make a claim for an item you've purchased from us, we need clear photos and a detailed description of the issue.

Please include the following images:

• One photo of the entire item from the front
• One photo of the entire item from the back
• 2–3 close-up photos of the fault

We may request additional images if necessary to assess the claim accurately.

You can submit your claim using the form below.

If you receive an item with a defect, please make sure all tags remain attached and do not use the item.

To process your case as quickly as possible, we kindly ask you to send photos and a description of the defect. We also request images of the packaging, so we can assess whether the damage occurred during shipping.

You can submit your claim using the form below.

We prefer to receive claims via our form, which you’ll find at the bottom of this page.

Alternatively, you're welcome to send your claim directly to our email: support@netlingeri.com

If we receive the correct photos and a detailed description of the claim from the start, the processing time is typically 2–4 business days.

In some cases, the processing time may be longer – for example, if we need an assessment from the supplier or require the item to be returned in order to evaluate the case properly.

In the event of shipping damage, it’s important that we receive photos of the packaging, as these are needed when filing a case with the shipping carrier. This may result in a longer processing time.

No, you don’t need to return the item before we can assess your claim. In most cases, we’re able to make a decision based on your photos and descriptions.

However, in some situations, we may need the item returned in order to process your case. If that’s the case, we’ll ask you to send the item back, and we’ll evaluate the claim once it has arrived at our warehouse.

Naturally, we’ll cover the return shipping in these instances.

Once your claim has been reviewed, we’ll contact you with information on whether it has been approved or rejected.

If the claim is approved, we’ll get in touch to resolve the issue. This may involve sending a replacement item, issuing a refund, offering a partial discount, providing a store credit, or suggesting another solution – depending on the nature of the issue and the extent of the damage.
Of course, we’ll do our best to accommodate your preference.

If the claim is rejected, you’ll receive a detailed explanation of the reason for the decision.

You can pay using the method that suits you best. We accept credit card payments, Apple Pay and PayPal.

Once your order is completed, the amount is reserved on your account so we can charge it when the order is shipped.

As soon as your order has been dispatched, you’ll receive an email from us with a tracking link. At this point, the amount will also have been charged to your account.

You’ll typically receive your refund within 5 business days. You’ll get an email from us as soon as the refund has been processed – the refunded amount will be stated in the email as well.

If the amount hasn’t appeared in your account within 7 business days, feel free to contact us.

There may be several reasons why a discount code isn’t working.

Possible reasons:

• The discount doesn’t apply to already discounted items.
• The discount doesn’t apply to certain products or brands.
• The code is linked to a specific email address and can only be used by that user.
• The code has expired and is no longer valid.

You're always welcome to contact us by email if you have any questions.

If you see a payment error on the website, start by checking your email to see if you’ve received an order confirmation.

If you haven’t received a confirmation email and there’s no pending charge showing in your mobile banking app, your payment and order did not go through. In that case, please place your order again on the website.